At Solix, Trust is at the Center of Success

At Solix, Inc., a program management and eligibility solutions company, employees who want a flexible work arrangement or non-traditional schedule don’t have to ask for it.


“We don’t really care when people come in,” Solix Board Member and former CEO John Parry told Fortune. “We trust Solix staff with million-dollar funding decisions, so we should trust them to work flexibly.”

Many people would fear such a policy might lead to employees working fewer hours and getting less done. But Solix has found that offering more flexibility in when and where work is done improves employee satisfaction and productivity. Employees at Solix are encouraged to find the work arrangement that fits best with their life. For many, that actually means coming in earlier to beat rush hour. Nearly all employees are able to telecommute using remote desktop protocol, and a furlough policy enables employees to take eight to 12 weeks of unpaid leave during times when business is slow.

Solix also makes an effort to meet individual employees’ workplace needs—something they see as imperative to finding and keeping the best talent. Leaders have been able to offer more flexibility to employees with special needs by providing physical accommodations so they can continue to effectively perform their work. For example, they have provided several employees who have back issues with new workstations that make it possible for them to stand while working. Forty-two percent of Solix employees are over the age of 50 and benefit from a phased retirement program. And, through a partnership with INROADS—a nonprofit that helps underserved youth—they have placed talented youth in summer internships. Recognizing that each employee needs something a little bit different to make their own workplace as productive as possible, former CEO Parry says, “finding that balance means success for all of us.”

Indeed, Solix has found success with this method. The company’s turnover rate decreased to under 5%, its absence rate dropped to 0.6% of hours worked, and revenues have tripled—all part of the reasons Solix is now a $105 million-a-year corporation where

96% of employees report they are willing to give extra to help the company succeed.

*Data sourced from the When Work Works Awards